Data Sub-processors

The sub-processors we use to process customer data

Last updated January 28, 2020.



1. Introduction

LoadImpact uses a number of sub-processors of Personal Data and Customer Data to deliver Services to customers. On this page we maintain a current list of data sub-processors authorized to process Personal Data and Customer Data for LoadImpact’s services. LoadImpact has entered into data processing agreements with these data sub-processors for the protection of Personal Data and Customer Data. The data sub-processors that LoadImpact utilizes can be categorized into three categories:


Core infrastructure Data Sub-processors

Entity Country Purpose of processing
Amazon Web Services, Inc. USA Cloud service provider
Datadog, Inc. USA IT operation analytics
SolarWinds Worldwide, LLC (Loggly.com) USA IT operation analytics
Functional Software, Inc. (Sentry.io) USA IT operation analytics

Support Data Sub-processors

Entity Country Purpose of processing
HelpScout, Inc. USA Customer support
Drift.com, Inc. USA Customer support
HubSpot, Inc. USA Customer relationship management
Segment.io, Inc. USA Customer data infrastructure

Analytics Data Sub-Processors

Entity Country Purpose of processing
Google, Inc. USA User analytics
FullStory, Inc. USA User analytics